Are you a factory? How many years has the factory been established? How many people are there in your factory? What is the annual export volume?
We are a factory. The factory was established in 2013. The factory has nearly 500 people and the annual export volume is close to 500 million.
Where is your factory? Can we visit the factory?
Welcome to visit our factory. The factory address is located in Jiadewei Industrial Zone, Boluo County, Huizhou City, Guangdong Province.
What services does the factory provide, such as ODM, OEM, SKD, CKD and other types?
The factory provides ODM, OEM, SKD, CKD and supports personalized customization.
What certifications does the company have?
BSCI, ISO9001,CE,ROHS,UL etc.
How is the company's quality assurance system?
we provide 1 year warranty.
How does the company provide after-sales service?
Warranty service description
During the warranty period, if the failure is caused by non-human factors, we will provide free repair service.
If the product exceeds the warranty period or the failure is caused by human factors, we will provide repair service at a reasonable cost.
During the warranty period, if any spare parts or accessories need to be replaced due to quality problems, we will provide free replacement service.
If any spare parts or accessories need to be replaced due to non-quality problems, we will provide replacement service at a reasonable cost.
Warranty service requires warranty card and purchase invoice. Please keep them properly.
Warranty Exclusions
The following situations are not covered by the warranty:
Failure or damage caused by unauthorized disassembly, repair or modification of the product.
Failure or damage caused by improper use, maintenance or storage of the product.
Failure or damage caused by accidents, natural disasters or other external factors.
Failure or damage caused by using the product in an environment or purpose not specified in the user manual.
Normal wear of wearing parts (such as tires, brake pads, etc.).
If you have any questions or help, please contact our after-sales hotline or visit our website.
What partners does the company have in Europe/the United States/Japan, and how is the current sales situation?
We have cooperated with major supermarkets in Europe and the United States, including Carrefour, Walmart, Costco, Sam’s Club, etc. The current sales volume is stable.
What is the delivery cycle of the company's products? What is the fastest delivery time? Product packaging?
Usually the delivery time is 45-60 days, and the product packaging is thickened cartons to ensure safety and stability during transportation, and support customer customized packaging.
What is the minimum order quantity (MOQ)?
Normally ,it is a 40HQ .
What is the price of the ebike? Sample price, bulk price?
Please refer to the detailed quotation list for your references .
What is the duty for electric bike?
The US duty for ten years is 25%, with a basic duty rate of 6%. The anti-dumping duty of made in china electric bicycles are generally between 18.8% and 79.3%.
What are the conditions to be the exclusive agent in our local marketing ?
Normally Twenty million RMB,It needs to be confirmed based on the economic and market conditions of different countries.
What is the payment terms and conditions?
Normally ,30% deposit ,70% payment before shipment by TT in advance .
What is the advantages of your company (or product) compared to peer company?
1.It is the top one of micro electric assisted bicycles in China ten years of dedicated R&D,design and production in the ebike field.
2.With a dual-drive approach involving a professional German Private design team and a Chinese supply chain
3.50000m2 Factory area ,6 Production line ,600000+capacity
4.20+Engineers ,200+workers ,Patents 100+
5.The sale market focuses on European and American , DYU Our product has a 30% market share in the United States.
6.Supply chain advantages: We have our own factories in Czech Republic in Europe, Cambodia in Southeast Asia, and a cooperative production base in Poland to solve anti-dumping issues.China factory in Huizhou ,dengfeng .
We want to do my own logo. Can you do OEM?
Yes,The customized logo MOQ is a 40HQ quantity.
May I order samples? How Long is the delivery time?
Yes, inventory in stock, shipped within one week; If there is no inventory, the delivery time generally is 35-45 days.